Terms & Conditions

Terms & Conditions

Pricing and Product Availability

All prices quoted on our web site are exclusive of taxes, if applicable, shipping and handling fees. Prices and product availability are subjected to change without notice. Specials and promotions maybe limited to stocks on hand. aibiofood.com is not responsible for any typographical or other errors such as omissions regarding specifications, prices or any other information of products. aibiofood.com reserves the right to refuse any orders placed on incorrectly priced products.

Payment Methods

  • Credit card

We accept all major credit cards. At the time your order is placed, aibiofood.com obtains an approval from the credit card company for the order amount. Credit card billing occurs upon order is shipped out. To increase security and prevent fraud on purchases, products are ship to your billing address unless instructed otherwise with an authorized confirmation.

  • Money Order & Cashier's check and Personal/business Check

We accept Pos Malaysia and any major bank money orders. Please make check and money orders payable to aibiofood.com. Also remember to include list of items you want to purchase, email address and phone number. The products will be shipped after the check is received and cleared by banks. There is also a RM50.00 charges on all return checks.

  • Paypal

aibiofood.com accepts Paypal payment. Please send payment to Paypal ID: aibiofood@yahoo.com

Shipping Policy

We usually ship out merchandises within 48 hours from the date we received your order. Orders made on Friday and Weekends will be processed on the following business day. You will be notified by e-mail if there is any extraordinary circumstance.

Returns/Exchange Policy

  • Non-Perishable products

Request for return and/or exchange can only be accepted within 14 days from your date of invoice. All returns and exchanges must be pre-authorized by aibiofood.com personnel prior to shipping the item to us. Authorization can be obtained by contacting aibiofood.com and receive a RAN (Return Authorization Number). Without a RA number aibiofood.com cannot accept any returns or exchanges. Returns and exchanges may be subjected up to 20% of the prices of returned or exchanged products as restocking fees. Please also note that shipping/handling fees are non-refundable. No returns or exchanges will be accepted after 14 days from invoiced purchase date. Customers are responsible for shipping charges on returned items. aibiofood.com will ship exchanged products to the customer via Pos Malaysia, Pos Malaysia ground or otherwise based on any pre-arrangement made. aibiofood.com reserves the right to refuse returns/exchanges due to any unreasonable/unethical reasons determined by any aibiofood.com personnel.

  • Perishable products

Due to nature of our products, no returns and/or exchanges are permitted on perishable items. Sales are final and contain no guarantees. If packaging were damaged during the delivering process, please contact appropriate carrier to report Damage Claim within 3 business days of the delivered date. In the event of a wrong item shipped to a customer accidentally by aibiofood.com will replace it with correct product free of charge. Should there be any questions pertaining to returns or exchanges please contact aibiofood.com personnel at aibiofood@yahoo.com Thank you and have a delicious day.

Security and Privacy Policy

aibiofood.com is sensitive to your security and privacy concerns. We are committed to protecting your rights. We utilize the most advanced security available for all online transaction. You can rest assured that your personal information is safe from unauthorized access because we do not share nor sell any information that we collect from you. As with all good business your personal information is handled with care and respect at aibiofood.com

Limitation of Liability

aibiofood.com shall have no liability beyond the remedies set forth herein, including any liability for perishable and non-perishable products. aibiofood.com will not be liable for any health related or medical side effects even if advised of the possibility of such effects, or for any claim by any manufacturer and/or supplier except as expressly provided therein. Buyer agrees that for any liability related to the purchase of products or services, aibiofood.com is not responsible for any amount of direct and/or indirect damages above the aggregate dollar amount paid by customer for the purchase under this agreement.