Return & Exchange

We're very sorry, but gift certificates cannot be returned

Damaged Goods: All damaged goods received must be reported to AiBio Food Sdn Bhd. within one business days (24 hours) from received date. Claims made after this period will not be honored. A picture of damaged goods must accompany the complaint report. Damaged goods must be returned in the original packaging/box.

If your food products arrived damaged or contaminated in any way, please contact us directly at 018-2012999 and we will do our best to resolve the problem.


Return will not be acceptable under the following conditions:

1. Merchandise returned or destroyed without prior authorization of AiBio Food Sdn Bhd.

2. Products not purchased directly from the AiBio Food Sdn Bhd website.

3. Items damaged by improper storage and handling, fire or natural calamity.


Ship for Returning 

To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.